Return Policy
At Zenluxi, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
1. Eligibility for Returns
You may return an item within 30 days of delivery if it meets the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All original accessories, manuals, and tags are included.
- The product is not a final sale, clearance, or customized item.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact Us: Email support@zenluxi.com with the subject line: "Return Request – [Your Order Number]".
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Provide Required Information:
- Order number
- Reason for return
- Clear photos of the item (if applicable)
- Receive Return Instructions: Our team will review your request within 2 business days and provide the return address if approved.
3. Return Shipping
- Customer Responsibility: If the return is due to a change of mind or incorrect order, the customer is responsible for return shipping costs.
- Zenluxi Responsibility: If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
- We recommend using a trackable shipping method to ensure the package is safely returned.
4. Refund or Exchange After Return
Once we receive and inspect the returned item, we will notify you within 2 business days of approval or rejection.
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Approved Returns:
- Refunds will be processed to your original payment method within 5-10 business days.
- If an exchange is requested, we will ship the replacement product at no additional cost.
- Rejected Returns: Items that do not meet our return conditions will not be eligible for a refund or exchange.
5. Non-Returnable Items
Returns will not be accepted for:
- Final sale, clearance, or customized items.
- Products that are damaged due to misuse or improper handling.
- Items returned without prior approval.
6. Contact Us
For any return-related inquiries, please contact us at: 📧 support@zenluxi.com