Shipping Policy
A. Domestic Shipping Services
| Shipping Method | Price Per Item | Additional Item |
|---|---|---|
| Standard Shipping (5–10 business days) | $5.79 | + $0 |
B. International Shipping Services
| Shipping Method | Price Per Item | Additional Item |
|---|---|---|
| International Shipping (10–30 business days) | $9.89 | + $0 |
C. Processing & Shipping Time
Processing Time:
Orders are typically processed within 1-3 business days. Processing may take longer during holidays or peak seasons, so we kindly ask for your patience.
Shipping Time:
- Standard shipping: 5-10 business days.
- International shipping: 10-30 business days.
Delivery times may vary due to customs clearance and holidays.
Note:
The estimated arrival date of your package is calculated as Processing Time + Shipping Time.
Order Tracking:
A tracking code for your order will be sent to your email within 1-5 business days after the order has been shipped.
D. Cancellation Policy
Order Cancellation Policy
-
Orders via the Shop App
Once your order is placed through the Shop App, it cannot be canceled. Please review your items and details carefully before completing checkout. -
Orders placed directly on our store
You may request to cancel your order within 3 hours of purchase. After this period, the order will already be in processing, and we will not be able to stop fulfillment or shipping.
For cancellations within the eligible time window, please email us at support@zenluxi.com